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Melee Diamond Supplier FAQ (Version 2)

Sourcing Integrity & Our Guarantee

1. How do you verify the natural origin of your melee diamonds?

   Every diamond, regardless of size, passes through our in-house lab equipped with advanced screening technology (such as Raman spectroscopy and D-Screen) to guarantee its natural origin and identify any potential synthetics.

2. What is your ethical sourcing policy beyond the Kimberley Process?

   While we are fully compliant with the Kimberley Process, we also strive for supply chain transparency by working with suppliers who adhere to the highest standards of ethical and responsible mining practices.

3. Can you trace the origin of your melee parcels to a specific country or mine?

   Due to the nature of melee production where small diamonds from various sources are aggregated, tracing a specific parcel to a single mine is often not possible. However, we guarantee all our sources are legitimate and conflict-free.

4. What is the difference between your "lab" services and your "supplier" role?

   As a lab, we perform rigorous quality control, calibration, screening, and sorting. As a supplier, we leverage this precision to provide jewelers and manufacturers with perfectly consistent parcels ready for setting.

5. How do you guarantee that the quality in the parcel matches the invoice?

   We employ a multi-step verification process where parcels are checked by at least two gemologists before being sealed in tamper-proof packaging. We stand by the accuracy of every shipment.

6. Do you exclusively sell natural diamonds?

   Yes. Our entire business model is built on the supply of 100% natural, earth-mined diamonds. We do not trade in lab-grown diamonds.

7. Are any of your diamonds treated?

   The vast majority of our white diamonds are untreated. For our natural fancy colored diamonds, we will always disclose any common and accepted treatments (like irradiation or HPHT) upfront.

Product Specifications & Customization

8. How tight are your size calibration tolerances?

   Our standard calibration is typically within +/- 0.05mm. For precision projects like watch setting, we can calibrate to even tighter tolerances upon request.

9. Beyond standard grades, can you sort for specific cut qualities (e.g., Ideal/Excellent)?

   Yes, we can assort parcels based on superior cut, polish, and symmetry for clients who require the highest level of brilliance in their melee.

10. How do you handle fluorescence in your white diamond parcels?

    Our standard parcels (D-H color) will contain diamonds with None to Faint fluorescence. We can create custom parcels with only "None" fluorescence or provide parcels with Medium/Strong Blue fluorescence by request.

11. What is the typical carat weight range for your most common sizes (e.g., 1.5mm)?

    A 1.5mm round brilliant diamond typically weighs between 0.014 and 0.015 carats. We can provide detailed weight charts for all our sizes.

12. Can I request a non-standard shape or cut?

    While we stock all common shapes, we have the sourcing network to procure rare or custom-cut melee for special projects. Lead times may be longer.

13. What is your process for matching melee to a center stone or existing piece of jewelry?

    Our experts analyze the color, clarity, cut style, and overall character of the main stone to select melee that provides a seamless and complementary match.

14. For your fancy colored melee, how do you describe color intensity?

    We use standard industry terms (e.g., Fancy Light, Fancy, Fancy Intense, Fancy Vivid) and can provide images or videos to help you assess the color before purchasing.

15. Do you supply single-cut or Swiss-cut melee in addition to full-cuts?

    Yes, we carry a stock of vintage-style single-cut and Swiss-cut diamonds for jewelry repair, restoration, and antique-inspired designs.

16. Can I order an exact piece count instead of ordering by carat weight?

    Yes, you can place orders by either total carat weight or a specific number of stones.

Quoting, Ordering & Payment

17. What is the first step to setting up a trade account?

    Please contact us with your business credentials (company name, address, tax ID/VAT number). After a brief verification process, you will be able to place orders.

18. What factors cause your melee prices to change?

    Prices are influenced by the global rough diamond market, polishing costs, and supply-and-demand dynamics for specific sizes and qualities. We always provide the most competitive real-time pricing.

19. Are your prices negotiable for large or repeat orders?

    We offer structured volume discounts and preferred pricing for clients with consistent, high-volume orders. We are committed to building long-term partnerships.

20. What are your payment terms for established clients?

    While initial orders are typically prepaid, we can offer flexible credit terms (e.g., Net 30) to repeat clients based on a successful order history and credit approval.

21. What is your minimum order value?

    Our minimum order value is typically [e.g., $1,000 USD]. This ensures we can provide our full service and secure shipping for every client.

22. How do I confirm an order after receiving a quote?

    A simple email confirmation of the quote is sufficient. We will then issue a formal pro-forma invoice with payment details to finalize the order.

23. Do you stock all items or are some sourced on-demand?

    We maintain a deep inventory of all common melee specifications. Rare shapes, colors, or qualities may be sourced on-demand from our global network, which typically takes a few extra business days.

24. Can you hold a parcel for me while I make a decision?

    We may be able to hold a specific parcel for a short period (typically 24-48 hours) for established clients, pending availability.

Global Logistics & Delivery

25. Can you ship to a different address than my billing address (e.g., a workshop)?

    Yes, we can ship to a verified business address, provided it is listed on your account and can securely receive packages.

26. What is the insurance claim process in the rare event a package is lost or stolen?

    We manage the entire insurance claim process. As soon as the carrier confirms the loss, we will work to ship a replacement order or issue a full refund as quickly as possible.

27. Can you assist with customs clearance documentation?

    We provide all necessary commercial invoices and customs paperwork, accurately detailing the contents (using correct HS codes) to ensure a smooth customs process.

28. What do your shipping parcels look like? Are they discreet?

    Yes, security and discretion are paramount. We use generic outer packaging from the courier with no mention of diamonds or jewelry on the exterior.

29. Can I use my own shipping account or courier?

    For insurance and security reasons, we exclusively use our own fully-insured accounts with our trusted logistics partners.

30. Do you ship to residential addresses?

    As a B2B supplier, we strongly prefer to ship to secured, commercial business addresses. Shipments to residential addresses may be possible but require pre-approval and may have different insurance conditions.

31. What happens if I am not available to sign for the delivery?

    The secure courier will not leave the package unattended. They will typically attempt redelivery the next business day or hold the package at a secure facility for pickup.

Support & Quality Assurance

32. Who will be my point of contact at your company?

    Each client is assigned a dedicated account manager who understands your specific needs and will be your direct point of contact for all inquiries and orders.

33. What is your quality control checklist before a parcel is shipped?

    Our pre-shipment QC includes: re-verifying stone count/weight, confirming quality against the order, checking calibration, and a final screening for synthetics before sealing the package.

34. What is your procedure if I find a discrepancy in my order?

    Please contact your account manager within 48 hours of receipt. We will investigate immediately and arrange for a return, exchange, or credit as needed.

35. Can you provide a breakdown of the sizes within an assorted parcel?

    Yes, for parcels with a range of sizes (e.g., 1.3-1.4mm), we can provide a detailed breakdown of the weight for each specific size.

36. How do you handle returns?

    Simply contact us for a Return Authorization Number (RAN). Returned goods must be in their original, sealed, and untampered packaging for a full refund.

37. Do you offer memo (consignment) programs?

    Memo programs are available on a limited basis for highly qualified, long-term clients with a significant order history.

38. How can I be sure the parcel hasn't been tampered with during shipping?

    We use specialized, tamper-evident security bags or seals. If the seal is broken or appears disturbed upon arrival, do not accept the package and contact us immediately.

39. Can I send you my CAD file for a jewelry design to get a melee quote?

    Yes. Our team can analyze your CAD file to calculate the exact size, shape, and quantity of melee required, providing you with a precise and comprehensive quote.

40. How often do you update your inventory lists?

    Our core inventory is updated in real-time. For specific inquiries, it's always best to contact your account manager for the most current availability.

41. Is it possible to visit your facility?

    Visits for established clients may be arranged by appointment. Please contact your account manager for more information.

42. Do you offer stone-setting services?

    We specialize in the supply of loose melee only; we do not offer stone-setting or jewelry manufacturing services.

43. What is the best way to communicate urgent requests?

    For urgent matters, we recommend calling your account manager directly during business hours for the fastest response.

44. Do you provide market insights or trend analysis?

    Our experienced team is always happy to share general market insights on melee pricing, availability, and popular trends with our clients.

45. What information do you keep on file about my previous orders?

    We maintain a detailed order history for your account, making it easy to reorder specific parcels or reference past quality requirements.

46. How do you protect my company's data and privacy?

    We adhere to strict data protection policies and will never share your personal or business information with third parties.